Refund and Returns Policy

At DABTV, we are committed to delivering high-quality products and ensuring complete customer satisfaction. In the event that a product or service does not meet your expectations, we offer a transparent and customer-friendly Return and Refund Policy. Please carefully review the details below for the terms, conditions, and procedures related to returns, refunds, exchanges, and store credits.

1. General Policy Overview

We offer a flexible return policy to ensure our customers have a positive shopping experience. The following options are available:

  • Full Refund: A complete refund to the original payment method.
  • Store Credit: Credit issued for future purchases.
  • Exchange: Exchange your product for another item of your choice.

2. Return Eligibility and Conditions

To ensure a smooth return process, please note the following eligibility criteria:

  • Return Window: Products must be returned within 30 days of purchase.
  • Condition of Return: Items must be returned in their original packaging, unused, and in the same condition as received. Items that are used, altered, or damaged are ineligible for return.
  • Proof of Purchase: Please include proof of purchase, such as a receipt or order confirmation.

 

3. Return Process

Follow these steps for a smooth return:

  • Contact Customer Support: Before sending any items back, reach out to our customer service via email at billing@dabtv.net or by phone at 407-630-7544 to obtain a Return Authorization Number (RMA).
  • Prepare Your Return: Safely pack the item in its original packaging, including all accessories and documentation. Make sure the RMA is clearly marked on the outside of the package.
  • Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using trackable shipping and purchasing insurance, as we are not responsible for items lost or damaged during return transit.

4. Refunds

  • Inspection and Processing: Once we receive the returned item, it will be inspected to ensure it meets our return criteria. If approved, the refund will be processed.
  • Refund Method: Refunds will be issued to the original payment method. If the payment method is no longer available, we may issue store credit as an alternative.
  • Refund Timeframe: Refunds typically take 7-10 business days to process after receipt of the returned item. The exact time may vary depending on your bank or financial institution.
  • Partial Refunds: A partial refund may be issued if the product is returned in a less-than-original condition or if parts are missing.

5. Exchanges

  • Product Exchanges: To exchange a product, contact our customer service team. All exchanges are subject to product availability.
  • Processing Time: Once the original item is returned and inspected, the new item will be shipped within 3-5 business days, depending on stock availability.
  • Price Differences: If the exchanged item is of higher value, customers are responsible for paying the difference. If it is of lower value, a refund or store credit will be provided for the difference.

6. Store Credit

  • Issuance: Store credits can be issued instead of refunds or exchanges, upon request.
  • Validity: Store credits never expire and can be used on any future purchase.
  • Usage: Store credits can be applied at checkout. If your purchase exceeds the credit, you’ll need to cover the difference with another payment method.

7. Defective or Incorrect Items

  • Reporting: If you receive a defective or incorrect item, please contact our customer service immediately.
  • Resolution: We will provide options for a replacement, refund, or store credit. In these cases, return shipping is covered by us.
  • Proof of Issue: We may require photos or other proof to confirm the defect before processing a resolution.

8. Exceptions and Special Cases

  • Final Sale Items: Products marked as final sale are not eligible for returns, refunds, or exchanges.
  • Bulk Orders: For large orders, please reach out to our team for specific return policies.
  • Gifts: If a gift is returned, refunds will be issued as store credit or exchanged for another product.

9. Disputes and Resolution

  • Unresolved Issues: If you feel that your return or refund has not been handled according to this policy, contact our customer service for further assistance.
  • Mediation: We are dedicated to resolving disputes amicably through mediation or alternative dispute resolution methods.

 

10. Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, feel free to reach out:

 

 

Need Help?

Contact us at info@dabtv.net for questions related to refunds and returns.