Refund and Returns Policy
Welcome to DAB Media Solutions! We strive to provide you with the best TV service experience possible. If you’re not satisfied with your subscription, we offer a refund policy to ensure your peace of mind.
30-Day Money Back Guarantee
We stand behind the quality of our service and offer a full refund within the first 30 days of your initial subscription. If you’re not completely satisfied for any reason, simply contact our Billing team at info@dabtv.net to initiate the refund process.
Refund Calculation After 30 Days
After the initial 30-day period, refunds will be processed with the following considerations:
1. Merchant Charges: A deduction will be made to cover any merchant charges incurred by DAB Media Solutions for processing your payment. These charges will be subtracted from the total refund amount.
2. Prorated Refund: Additionally, the refund amount will be prorated based on the time duration for which the service has been utilized. The amount deducted will correspond to the proportion of the subscription period that has elapsed since the initial purchase date.
How to Request a Refund
To request a refund, please contact our Billing team at info@dabtv.net. Be sure to provide your account information and reason for the refund request.
Refund Processing
Once your refund request is received and approved, we will process the refund within 7 to 10 working days to the original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer’s policies.
No Refunds After 30 Days
Refund requests made after the initial 30-day period will be subject to deductions for merchant charges and prorated refunds as described above. However, you may still cancel your subscription at any time, and no further charges will be incurred.
Contact Information
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@dabtv.net.
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dabtv.net.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dabtv.net and send your item to: 115 Columbia Street Orlando, Florida 32806.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: 115 Columbia Street Orlando, Florida 32806.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at info@dabtv.net for questions related to refunds and returns.