Refund and Returns Policy
DABTV – Return and Refund Policy
At DABTV we pride ourselves on the quality of our products and our commitment to customer satisfaction. In the event that our products or services do not meet your expectations, we offer a clear and fair Return and Refund Policy. Please review the detailed policy below, which outlines the terms, conditions, and processes associated with returns, refunds, exchanges, and store credits.
1. General Policy Overview
We offer a flexible return policy to ensure our customers have a positive shopping experience. The following options are available:
– Full Refund: A complete refund to the original payment method.
– Store Credit: Credit issued for future purchases.
– Exchange: Replacement of the original product with another of the customer’s choice.
2. Return Eligibility and Conditions
– Return Window: Customers may return products within 30 days of the original purchase date.
– Condition of Return: Products must be returned in their original, unopened packaging and in the same condition in which they were received. Items that have been used, altered, or damaged are not eligible for return.
– Documentation: Proof of purchase (such as an order confirmation email or receipt) is required for all returns.
– Non-Returnable Items:
– Digital Products: This includes any items that are downloadable or delivered electronically.
– Custom/Personalized Orders: Products that have been customized or personalized for the customer.
– Health & Safety Products: For hygiene reasons, certain products such as personal care items, cosmetics, and undergarments may not be returnable.
3. Return Process
To facilitate a smooth return process, please follow these steps:
– Contact Customer Support: Before returning any item, customers must contact our customer service team via email at billing@dabtv.net or by phone at 407-630-7544. Our team will verify the return eligibility and provide a Return Authorization Number (RMA).
– Prepare the Return: Securely package the product in its original packaging, including all accessories, manuals, and documentation. The RMA number should be clearly marked on the outside of the package.
– Shipping the Return: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent. It is recommended to use a trackable shipping method and purchase shipping insurance, as we are not responsible for items lost or damaged during return shipping.
4. Refunds
– Inspection and Processing: Upon receipt of the returned item, our team will inspect the product to ensure it meets the return eligibility criteria. If approved, the refund will be processed.
– Refund Method: Refunds will be credited to the original payment method used at the time of purchase. If the original payment method is no longer available (e.g., a closed credit card account), store credit may be issued as an alternative.
– Refund Timeframe: Please allow 7-10 business days for the refund to be processed after we receive the returned item. The exact timing may vary depending on your financial institution.
– Partial Refunds: In some cases, a partial refund may be granted if the item is not returned in its original condition or is missing parts.
5. Exchanges
-Product Exchanges: If you wish to exchange a product for a different item, please contact our customer service team to initiate the process. Exchanges are subject to product availability.
– Processing Time: Once the original item is received and inspected, the new item will be shipped within 3-5 business days, provided it is in stock.
– Price Differences: If the exchanged item is of higher value, the customer will be responsible for the price difference. If the exchanged item is of lower value, a refund or store credit will be issued for the difference.
6. Store Credit
– Issuance of Store Credit: Store credits are issued upon request as an alternative to a refund or exchange.
– Validity: Store credits do not expire and can be applied to any future purchase on our website.
– Usage: Store credits can be applied during checkout. If the total purchase amount exceeds the available store credit, the balance must be paid using another payment method.
7. Defective or Incorrect Items
– Reporting Issues: If you receive a defective product or an item that does not match your order, please contact our customer service team immediately.
– Resolution Options: Depending on the issue, we may offer a replacement, refund, or store credit. In these cases, we will cover the return shipping costs.
– Inspection Requirement: We may require photographic evidence of the defect or issue before providing a resolution.
8. Exceptions and Special Cases
– Final Sale Items: Certain items may be marked as final sale and are not eligible for return, refund, or exchange.
– Bulk Orders: Large orders may have different return policies; please contact customer service for details.
– Gifts: If the item was marked as a gift when purchased, the refund will be issued as store credit or exchanged for another item.
9. Disputes and Resolution
-Unresolved Issues: If you believe your return or refund was not handled according to this policy, please contact our customer service team for further assistance.
– Mediation: In the event of a dispute, we are committed to resolving issues amicably through mediation or other dispute resolution methods.
10. Contact Information
For any questions or additional information regarding our Return and Refund Policy, please reach out to us at:
– Email: billing@dabtv.net
– Phone: 407-630-7544
– Website: [www.dabtv.net](http://www.dabtv.net)
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This version is designed to cover all bases and provide the level of detail necessary for review by a Merchant Account Provider. You can further customize or adjust this policy as needed to reflect your specific business practices and requirements.
Need Help?
Contact us at info@dabtv.net for questions related to refunds and returns.